What Happened: 
We recently switched hosting servers to improve security and better serve you as the ITM grows. The website has always been live, but you may have an old “cookie” saved in your web browser from a time you visited the site before the switch. That old “cookie” could prevent the website from loading until you delete it.

An Easy Fix in Seconds:
Follow the easy step-by-step instructions for how to clean out the cookies and cache from your web browser below to access the site.

Still Need Help or Have Questions? 
We’re here to help! Shoot us an email at translationalresearch@uchicago.edu.

Google Chrome Browser
  1. Open Chrome
  2. Click the three vertical dots in the upper right corner of your browser toolbar for More.
  3. Click Settings.
  4. Scroll to the bottom and click “Show advanced settings.”
  5. Under “Privacy,” click “Clear Browsing Data.”
  6. Select “since the beginning of time” as your timeframe window.
  7. Make sure everything is selected, especially “Browsing History; Cookies and Other Site and Plugin Data; and Cached Images and Files.”
  8. Click “Clear Browsing Data.”
  9. Close and restart Chrome.
  10. You’re Done!
Mozilla Firefox Browser
  1. Open Mozilla Firefox.
  2. Click the three horizontal lines in the upper right corner of your browser toolbar for the menu.
  3. Click the “History” Clock Icon.
  4. Click “Clear Recent History.”
  5. For “Time Range to Clear,” select “Everything.”
  6. Click on the arrow next to “Details” to see the full list of options.
  7. Make sure everything is selected, especially “Browsing & Download History; Form & Search History; Cookies; Cache; Active Logins; and Offline Website Data.”
  8. Click the arrow next to “Details” to hide the selection menu.
  9. Click “Clear Now.”
  10. Close and restart Mozilla Firefox.
  11. You’re Done!
Apple Safari Browser
  1. Open Safari.
  2. Click on “History” from the toolbar.
  3. Click “Clear History…” at the bottom of the list.
  4. Select “All History” for what to clear.
  5. Click “Clear History.”
  6. Close and restart Safari.
  7. You’re Done!
Internet Explorer Browser
  1. Open Internet Explorer.
  2. Click the three horizontal dots in the upper right corner of your browser toolbar for the menu.
  3. Click Settings.
  4. Scroll to “Clear Browsing Data” and click on “Choose What to Clear.”
  5. Make sure all of the boxes are selected, especially “Browsing History; Cookies and Saved Website Data; and Cached Data and Files.”
  6. Click the arrow for “Show More” and make sure all of the boxes are selected.
  7. Click “Clear.”
  8. Close and restart Internet Explorer.
  9. You’re Done!
A Safe, Free Program to Download to Handle All Browsers At Once

CC Cleaner is a safe, free tool that can clear all of your cache and cookies across multiple browsers with the click of a button. Download the program here.

  1. Download and install CC Cleaner.
  2. Make sure all the boxes are checked under “Windows” and Applications.”
  3. Click “Run Cleaner” in the bottom right corner.
  4. When asked if you wish to proceed, click “Yes.”
  5. You’re Done!